Process Flow Topics > Repair Order Process Topics > Customer/Vendor Transactions

Customer/Vendor Transactions

Once a Repair Order is created, there is some degree of back and forth communication between the customer and the vendor who is going to process the Repair Order. The vendor may need to provide the customer with Airway Bill information before the order can be sent to the vendor. If the repair requires one or multiple NLAs, the customer must decide if they would like to provide the vendor with the NLA(s) or if they would like the vendor to provide the NLA to continue with the repair of the component. These are a few examples of the transactions that occur between the customer and the vendor during the Repair Order process.