Publication Date: 8/17/2026 Share Print

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Sales Order Return Detail

The Sales Order Return process allows the user to return a part into the system that was previously sold to a customer. In the Sales Order Return process, the system automatically creates a sales order return. This created Sales Order Return can be viewed/edited via the Sales Order Return option. The option allows the user to view the list of the pending sales returns before the part has been received via the Receiving module. (See process overview below.) This window is composed of a header level and a detail level.

The following tabs and buttons are available at the detail level.

Sales Order Return Detail Tabs

Sales Order Return Detail Buttons

General Tab

Informational Tab

but_reset_sm Reset button

but_save_small Save button

but_notes_small Notes button

but_image_small Image button

but_document_ctl_sm  Document Control button

but_AWB_Expedite AWB/Expedite button

Effectivity Multi buttons

but_effectivity_small Effectivity button

but_engineering_small Engineering button

but_interchangeable_small Interchangeable button

but_inventory_query_sm Inventory Query button

but_history_small History button

but_audit_sm Audit button

For information on the options available in the header level and an overview of the S/O Return process, refer to the Sales Order Return.

In This Section

Sales Order Return Detail, General Tab

Sales Order Return Detail, Informational Tab

Sales Order Return Detail Buttons

See Also

Sales Order Return

Sales Order Return, General Tab

Sales Order Return, Optional Tab

Sales Order Return, Information Tab

Sales Order Return, Customer Tab

Sales Order Return, Terms and Conditions Tab

Sales Order Return Buttons

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