Process Flow Topics > Sales Order Process Topics > Sales Order Return

Sales Order Return

If the Customer must send the P/N from a Sales Order back to the user, then the Sales Order Return process is to be utilized. From this, the Return From Customer of Inventory Transaction is used to create the S/R, which then must be authorized and go through Order Receiving.

The following is the basic life cycle of a Sales Order Return, from the creation of the S/R to the receiving of the P/N back into Inventory:

Once a Sales Order Return goes through this basic life cycle, and is authorized per the company's operating procedures, the Sales Order and Sales Order Return Process is Complete.