Process Flow Topics > Exchange Order Out Process Topics > Receiving an Exchange Order Out

Receiving an Exchange Order Out

After creating an Exchange Order Out, the user can receive the unserviceable P/N from the specified Customer. This is done through the Order Receiving window of the Receiving module. If necessary, the P/N can then go through a Receiving Inspection to complete the Receiving process.

Note: The Process Sequence of Issuing and Receiving an X/O is dependent on the user's company procedures, or the situation of the Customer requiring a serviceable P/N. For example, in an emergency, like AOG, a P/N of an X/O may need to be issued before an unserviceable P/N is received. However, per a company's policy, a P/N of an X/O may be required to be received from the customer before a serviceable P/N can be issued.

The following is the basic life cycle of an Exchange Order Out, particularly the receiving part of the process:

Once an Exchange Order Out goes through this basic life cycle, move on to Issuing the Exchange Order Out or Exchange Order Out Finalization, per the company's procedures or the Customer's situation of requiring a serviceable P/N.

If the user's next step of the Exchange Order Out process is to issue the serviceable P/N to the Customer, then proceed to Issuing an Exchange Order Out.

If the user received the unserviceable P/N from the Customer before issuing the serviceable P/N, then proceed to Exchange Order Out Finalization.