Process Flow Topics > Exchange Order Out Process Topics > Creating an Exchange Order Out

Creating an Exchange Order Out

Creating an Exchange Order Out allows the user to create and update an order of providing a Customer a serviceable part and receiving an unserviceable part in return. Within this, the Customer is specified for the order, along with the parts to be issued and received. Upon creation of the Exchange Order Out as a whole, the orders for specific exchanges are created individually.

The following is the basic life cycle of an Exchange Order Out, from the creation of the order as a whole to the creation of the order for the specific exchange:

Once an Exchange Order Out goes through this basic life cycle, and is authorized if necessary per the company's operating procedures, move on to Issuing or Receiving the Exchange Order Out.

Note: The Process Sequence of Issuing and Receiving an X/O is dependent on the user's company procedures, or the situation of the Customer requiring a serviceable P/N. For example, in an emergency, like AOG, a P/N of an X/O may need to be issued before an unserviceable P/N is received. However, per a company's policy, a P/N of an X/O may be required to be received from the customer before a serviceable P/N can be issued.

If the user's next step of the Exchange Order Out Process is to issue the serviceable P/N to the Customer, then proceed to Issuing an Exchange Order Out.

If the user's next step of the Exchange Order Out Process is to receive the unserviceable P/N from the Customer, then proceed to Receiving an Exchange Order Out.